Worldwide ERC’s 2017 Global Workforce Symposium was held in Chicago recently, bringing together industry leaders from around the globe. Describing itself as the think-tank for global mobility talent, the symposium provided attendees access to great networking opportunities, best insights and solutions to employee mobility challenges in an uncertain world.
Chicago was also host to the world’s leading global Relocation/Mobility Management organizations who take the opportunity to share their world view and how they are responding to changing market dynamics with their supplier networks representing more than 150 countries.
As a group, we find that attending our partner conferences and forums is an annual opportunity for us to regroup with peers from our industry, both RMC’s and DSP’s, share best practices and exchange thoughts about the future of relocation and is always very enlightening and enriching.
Intouch Relocations was represented by Sebastien Besson (CEO), Corallie Pringle (CEO Africa) and Shirley Doran (Business Development Director.
We were honoured to receive service excellence awards from both Cartus and Weichert.
Corallie acknowledged the awards, saying “Receiving best in class awards affirms the commitment of our team to ensure our assignees and their families receive the best personal care and local expertise in the many locations we have coverage in”.
Sebastien added “Intouch, with its 20 years’ experience in the Middle East and Africa’s challenging emerging markets, “constantly strives to raise the bar in delivering the highest quality business services, compliance and innovative solutions to support our RMC partners, clients and their customers.”
These events are an opportunity to discover the latest in industry trends, allowing Intouch Relocations to adapt and innovate for a rapidly evolving future landscape. The key trends observed were:
- Shift in customer preferences: A distinct shift in how customers are consuming products and services which requires companies to offer a wide range of products and services that flexible, customisable and self-serve. The Managed Lump-Sum is an example of such an offering.
- Instant Communication: including the use of instant messaging and social media messaging. Customers are demanding instant responses and instant access to the resources they need.
- Political uncertainty: in the light of Brexit and the Eurozone Crisis, companies are uncertain where they will locate their operations in the future.
- Disruptive innovation: Increasing importance of technology as both a disrupter and an enabler
- Experience Marketing: excellent service is no longer enough to wow customers. They are seeking an experimental differential.
- Big Data: Increased focus on data security and protection of personal information and the use of data analytics to enhance business performance and customer experience
- •Risk: Ensuring compliance and managing the risk of doing business globally